Objectives

Zikoland, a dynamic community-centric company, partnered with VO2 APAC to simplify their daily operations and reinforcing their position as a leader in delivering top-quality products with exceptional service. The goal was to digitalize their existing offer, captivate a new audience and streamline their operations, fostering a seamless experience for their diverse communities. Together, we crafted an interactive Mini-Program with gamification elements, offering a unique shopping experience for groceries, wines, pets' food, and more.

Context &

Challenges

Defining the games rules, and the pricing logic around it was challenging during the workshop phase as well as during the development and testing phase. Users collectively reduce prices based on their individual purchases.
Pages are live and always up-to-date, VO2 APAC hence installed web sockets to insure a seemless experience for the customer but also for the admin back office user.

Methodology

A series of workshops were organized between both teams to understand the internal business work flow and the new commercial direction Zikoland wanted to take within their community. This in-depth work was made to build a coherent solution that would perfectly connect internal and external needs. An agile method in the development and maintenance is required to ensure flexibility for Zikoland team and business priorities.

Deliverables

• Custom ERP system that streamlines customers orders, customer service management, inventory, finance
• Gamified interactive Mini-program
• Instant order processing
• Back office team training sessions
• On-going maintenance to deliver new features and evolutions